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POSTAGE & PACKING (P&P) CHARGES 

P&P is FREE*  to all UK delivery addresses

*Items that are not posted, but are instead hand delivered may include additional costs.  This is at the seller discretion and will be clearly detailed in the product listing and calculated at the time you add the item to your basket.  No additional delivery charges will be added at checkout.

UK ORDERS

All orders are prepared and dispatched as soon as they are received, excluding products on pre-order and those that need to be made and/or personalised to order. Our sellers standard delivery time ranges from 2 - 5 days although this cannot be guaranteed. All orders on a pre-order will be dispatched as soon as the stock becomes available.

OVERSEAS ORDERS

We do not currently ship outside of the United Kingdom.

RETURNS

All products can be returned within 28 days for a full refund (minus the return postage).  Please ensure that you return the item to the seller. not to Buy local Norfolk.  Upon receipt, the seller will then issue a refund inline with their returns policy.

Personalised items are excluded from the returns policy. These can only be returned if there is a fault with the item.

Faulty/Damaged items, please send a photo within 48 hours of receipt of the delivery, with your order ID.

Delivery of age restricted products

It is against the law to sell alcohol, knives, fireworks, solvents, butane, sunbed treatments, cigarettes, cigarette papers, rolling machines and other tobacco products to persons under the age of 18 in the UK.  Buy placing an order, for any item of this nature you confirm that you are at least 18yrs old.  If the seller or their courier has any doubt as to the age of the person receiving the order, he or she will ask for a form of identification being a passport or photocard driving licence bearing a holographic mark or other valid form of identification bearing the customer's photograph, date of birth and the Proof of Age Standards Scheme (or similarly accredited scheme) hologram.  If this identification is not provided, the product/service will be retained by the seller/courier.

It is against the law to sell national lottery tickets, scratch cards, cracker snaps, caps, novelty matches, party poppers, serpents, throw downs, aerosol spray paints and jumbo markers to persons under the age of 16 in the UK.  Buy placing an order for any item of this nature, you confirm that you are at least 16yrs old.  If the seller or their courier has any doubt as to the age of the person receiving the order, he or she will ask for a form of identification being a passport or photocard driving licence bearing a holographic mark or other valid form of identification bearing the customer's photograph, date of birth and the Proof of Age Standards Scheme (or similarly accredited scheme) hologram.  If this identification is not provided, the product/service will be retained by the seller/courier.

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